Questions SMEs actually ask

Krats.tech designs and builds technology solutions for small and medium-sized businesses. We create websites, web applications, desktop programs, mobile apps, online stores, integrations and automations tailored to each business.

We mainly work with SMEs in sectors such as supermarkets, shops, restaurants, courier companies, medical centres, independent professionals, distributors and service businesses. We can help both companies that are just starting and organisations that already have systems in place.

Yes. You do not need technical terms or to know which technology to use. Tell us how your business works today, what problem you have or what you want to improve. We analyse the situation and propose a clear solution, explaining the options in plain language.

Yes. We create web applications designed for each company's processes. They run in a browser and can manage sales, inventory, orders, customers, deliveries, employees, reports, bookings or other workflows.

A website is mainly used to present a company, its services and how to get in touch. A web application lets people do work: register orders, manage inventory, generate reports, sign in or manage customers. A project can include both.

Yes. We design pages that present a company professionally, strengthen its presence on the internet and make it easier for new clients to get in touch. We can include corporate information, services, products, forms, location, WhatsApp buttons, social networks and other sections.

Yes. We develop personal and professional sites for doctors, physiotherapists, lawyers, consultants, coaches, technicians and other professionals. The page can present experience, services, contact details, testimonials, location and ways to request an appointment.

Yes. We can create e-commerce sites to show products, manage prices, receive orders and sell online. Depending on the project, we can also add inventory, promotions, online payments, deliveries and WhatsApp communication.

Yes. We create programs that install on Windows PCs and can follow the company's internal processes. They are useful for point of sale, admin tools, data sync, printing, device connections and other operational work.

Yes. We can develop mobile apps for customers, employees, administrators, salespeople, couriers or other users. Before we start, we assess whether the business really needs a mobile app or whether a mobile-friendly web app would be a better fit.

Yes. We can analyse whether the systems can exchange data and build an integration to avoid manual work or duplicate records. For example, we can connect an online store with inventory, an app with a database, or an order system with external services.

Yes. We can automate processes such as sending notifications, generating reports, updating inventory, syncing data and other repetitive work. First we review the current process to see which activities can be automated safely.

Yes, as long as we can review the system, its source code, its database and the technologies in use. After that analysis we tell you whether it is better to improve it, add features or build a new solution.

.NET is our main stack for building reliable, secure and scalable business solutions. We also use complementary technologies for databases, web interfaces, mobile apps, cloud services and integrations, depending on the project.

It starts with a conversation to understand your company, the problem you want to solve and the results you expect. Then we do an initial analysis, define the scope and prepare a tailored proposal.

We need a general explanation of the business, the problem you want to solve, the main features you have in mind and who would use the solution. Documents, examples, images or a current system also help us understand the project.

That is not a problem. We can help you organise the idea, identify the most important features and define a first version. The goal is to start with something useful and avoid spending time on features that are not needed yet.

We analyse how the process works today, who is involved, what difficulties exist and what result the company wants. With that we recommend the solution that fits the business, rather than a generic product.

Yes. We usually split the project into stages such as analysis, design, development, testing, go-live and support. That helps organise the work, review progress and reduce risk.

Yes. We can build a first version with the most important features and add more later. That lets you validate the solution, control the initial investment and get results sooner.

Yes. During development we present progress so you can see how it works and give feedback. Reviews are scheduled according to the agreed stages so the project stays organised.

Yes. Adjustments within the agreed scope are handled in the reviews. If a new feature would change the project substantially, we assess the impact on cost and time before building it.

Yes. We test the main features, validations, permissions and processes in the scope. We also ask the client to check the system with real business situations before the final handover.

Yes. We can run remote training to explain how the system works and answer questions. Depending on the project, we can also provide instructions or supporting documentation.

The price depends on features, design, integrations, number of users and complexity. That is why Krats.tech prepares a custom quote after we clearly understand the need.

The initial conversation and a general quote can be done at no cost. If the project needs a deep technical analysis, a detailed process review or specialised consulting before quoting, we will tell you in advance if that stage has a fee.

Because every company has different processes and needs. An informational page is not the same work as an online store, an inventory system or a mobile app. A custom quote lets us charge according to the real scope.

Payments are usually organised by stages or percentages, starting with a deposit to begin the project. Exact terms, dates and payment methods are stated clearly in the proposal before we start.

Time depends on the size and complexity of the solution. An informational page can take less time than a business application with several modules. Once the scope is defined we provide an estimate and a work schedule.

Time can change when features are added, scope changes, approvals are delayed, or content, access or information is missing. Any situation that significantly affects the schedule is communicated to the client.

Yes. Before we start we can deliver a proposal describing scope, features, deliverables, price, stages and service terms. That way both sides know clearly what will be built.

We can deliver the source code of the work built for the client, according to the terms in the proposal and once agreed payments are complete. Third-party tools, components and external services keep their own licences.

We recommend that the domain, hosting, cloud services and main accounts are registered in the client's name. We can help you set them up without you losing control.

The domain is the address people use to find your site, such as yourcompany.com. Hosting is the service where the page or application is stored and runs so it is available on the internet. We can help you hire and configure both.

It depends on the proposal. Some projects need a domain, hosting, email, databases, storage, maps, messaging or external services. We explain which are required, which have recurring fees and who should hire them.

We apply security measures that match the type of solution, such as users and passwords, permission control, secure connections, data validation and backups when they are included. Security also depends on keeping the system and the services that host it up to date.

Yes. We can include an initial period to fix errors related to the delivered scope. We also offer support and maintenance plans for incidents, updates and later improvements.

It can include checking that the system works, updates, backups, monitoring, support and an agreed number of hours for small adjustments. The exact content is defined according to each system's needs.

Yes. The studio is based in Medellín, Colombia, and we work remotely with clients in Colombia, Latin America, Europe and other countries. Meetings, reviews, demos, training and deliveries can be done with digital tools.

You can contact Krats.tech through the contact form, WhatsApp or email. Tell us briefly what your company does, what problem you want to solve and what result you expect. We will review your request and arrange the next step.